Business Computer Network

I have a major problem this the e-mail that I sent to BBB :

"I have a HP laptop Pavilion dv7 that I purchased from Wal-Mart brand new in 2008. A couple months after the manufactures warranty expired I accidentally dropped my laptop at school but it did not break anything but the faceplate over the charger port; however, the laptop was still use able but it did not charge. I took my laptop to my local computer store in Roxboro,NC. They informed me that we did not work with the power port and that I would have to go to different company that does good work with charger ports. Due to my schedule I just went to the closets computer shops on the list, so with that I went to Danville,VA to ‘Computer Clinics’ located on 932 Arnett Boulevard Danville, VA 24540-2233 (P-(434) 791-2111). Once I got there I told the receptionist what happened and I was told that I would receive a phone call once the technician looks at my laptop. A couple of days went by and I received a phone call while at work from Computer Clinics stating that I would be charged 0.00 fee + .00 for parts. So I agreed to it and I was told that I would receive a phone call once my laptop was ready for pick-up only to my disbelief I get a call saying that my motherboard was broken and that there was no charge for the services, it would be fairly expensive to repair the motherboard in which it would be cheaper to purchase another laptop. So I wanted to check my laptop out myself but my schedule didn’t work around the business hours of Computer Clinics so I asked a friend to pick it up for me. When he got to Computer Clinics a technician told him that my password that I gave them did NOT work. So once I had my laptop in my possession I noticed that the charger port was now fixed but the laptop itself would not power on. So the following Saturday I return with several witness before I contact the BBB with a case and have a little talk with the technicians. They could not find the written ticket that was written up but found some information on their computer systems, I talked with the technician named John who told me that he would look at my laptop the following Monday morning. Before closing time on Monday I called back to Computer Clinics to see what was resolved and I was told by another technician that my laptop motherboard was broken where the charger port was at and it could not be turned on. And quoted me a price of a new motherboard for my laptop.

I’m highly upset with this company and the only thing I want done is my laptop fixed. Before I brought my laptop to Computer Clinics I used my laptop at school charging my battery with my sister’s computer since we have the same computer just different styling. I have all my voice mails from the computer clinics receptionist and my call logs from my cell phone and my slip from Computer Solutions in Roxboro, NC referring to different computer businesses that could fix the charger port since most companies would not touch a charger port."

I know I’m not a computer tech but I know there story doesn’t add up and that laptop was the top of the line HP Laptop at the time and I had no intentions of getting a new one or having it in use. I would like to know some information about how to get my laptop fixed by the company that royally screwed me over – pardon my language and it basically trying to weasel their way out of not fixing it- unless I pay. Please I need someone(s) help to what my next step I should take. Also note that this takes place within two different states: NC, VA.

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